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Requisition ID: 7730
Number of Vacancies: 1
Department: Revenue Protection (20000029) – Strategy & Planning (30000517)
Salary Information:  $88,306.40  –  $110,401.20
Pay Scale Group:  9SA
Employment Type:  Regular
Weekly Hours:  35 Off Days:  Saturday and Sunday   Shift:  Day
Posted On:  May 12, 2023
Last Day to Apply:  May 25, 2023
Reports to: Manager, Revenue Protection

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

Reporting to the Head, Revenue Protection, the Education Consultant is responsible for designing, implementing, facilitating training, programming and instructional materials to advance the TTC’s Revenue Protection and Special Constable Service streams, and other training founded in respect and dignity for customers and employees.

As a subject matter expert, this role will ensure and assist with the integration and application of customer-focused service delivery while adopting an anti-racism, diversity and inclusion lens on all training development, delivery and content. This job will facilitate, coach, provide leadership and conduct “Train the Trainer” training sessions to ensure internal trainers have the required information and skills to conduct and roll out training initiatives in support of the TTC’s Diversity and Anti-Racism Strategies and related action plans on a timely basis.

In addition, provides critical project management and implementation support to advance department initiatives and projects.

Key Job Functions

  • Identify, research, recommend, design, conduct and analyze training, programming and developmental needs:
  • Identifies, recommends, designs, conducts and analyzes training needs and problem areas through a variety of research techniques including surveys, interviews, focus groups, data analysis and questionnaires. Prepares training assessments, proposals, plans and strategies;
  • Develops and ensures use of assessment and effective reaction and learning level evaluation methods including tools for the evaluation of knowledge transfer, and makes recommendations for improvements;
  • Develops customized business training and learning strategies as various needs arise (classroom-led, workshops, coaching sessions, etc.) further to discussions or requests made by management.
  • Design, co-ordinate, implement, facilitate and evaluate a range of related training material/content/ courses/programs for instructor led and web-based, and/or blended learning environments:
  • Creates, designs and reviews instructional material such as resource books, online help documentation, handbooks, job aids, lesson plans, instructor guides to ensure impactful learner experience for ongoing sustainable customer-focused training, using the most effective training methodologies/program formats.
  • Ensures and assists with the integration and application of a diversity and inclusion, anti-racism and anti-Black racism lens to all aspects of training content development and delivery;
  • Researches, and procures appropriate training materials and teaching aids to be used during program delivery as required through the successful execution of the RFP process.

Key Job Functions continued

  • As a subject matter expert, leads, facilitates, coaches and also conducts “Train the Trainer” training sessions to ensure TTC trainers have the required information and skills to roll out training initiatives in support of the department’s strategy, objectives and related action plans on a timely basis:
  • Optimizes virtual learning and learning technology as required for  a 24/7 environment;
  • Coaches, provides leadership and trains staff on course content in order to deliver programs and training sessions in a timely and effective manner;
  • Leads and facilitates learning, promotes participation and addresses difficult questions, conversations, concerns, conflicts and manages resistance to change during training sessions to ensure clear understanding of perspectives and course material content for participants;
  • Uses various facilitation techniques and tools to stimulate discussions and promote feedback.
  • Provides critical project management and implementation support to advance department initiatives and projects:
  • Plans, develops, facilitates  and implements key training initiatives and projects under the general guidance of the Head, Revenue Protection and Head, Special Constable Service;
  • Provides leadership, develops strategies to manage and overcome resistance to change as well as assists in the coordination of related projects with key stakeholders to advance and deliver on projects.
  • Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
  • Candidate will be required to participate in the TTC Customer Service Ambassador Program.


  • Apply analytical skills
  • Communicate in a variety of mediums
  • Create and deliver presentations in various formats
  • Demonstrate appropriate and effective interpersonal communications through various media
  • Use office technology, software and applications
  • Understand and apply administrative policies, processes, and procedures
  • Provide specialized consultation

Education and Experience

  • Completion of a university degree or college diploma in a relevant discipline (Adult Education and/or Diversity and Inclusion, Human Rights, etc.), or the combination of education training and experience deemed to be equivalent;
  • Several years of directly related work experience in the design and delivery of training programs.

Additional Requirements

  • A strong comprehensive understanding and knowledge of curriculum development/ instructional design principles, practices, adult education principles, techniques, methodologies, instructional systems design and experience in applying them to course design and delivery;
  • Ability to develop training products in a range of instructional media (print-based, computer-based, video-based) and to use requisite software applications for the development and delivery of in person and virtual training (e-learning and instructor led);
  • An exceptional level of communications skills including well developed writing ability;
  • Highly developed facilitation and coaching skills and the ability to teach others;
  • Ability to deal with conflict and difficult situations and conversations in a classroom setting;
  • Strong understanding of procedures/practices/techniques/methodology for conducting needs analyses, evaluating training programs and materials, and developing and validating criterion-referenced tests and other assessment instruments for program design, delivery and evaluation;
  • Sound understanding of principles of readability, document design, and information design;
  • Ability to develop and organize information that is technically accurate and consistent with organizational requirements and the educational needs and the language/literacy levels of individuals;
  • Knowledge of document processing software designed for writing and editing large or complex documents;
  • Working knowledge of various computer software packages to prepare correspondence, memos, reports and presentations;
  • Experience working with external stakeholders within the public sector;
  • A strong comprehensive understanding and knowledge of diversity and inclusion, unconscious bias, race and racism, anti-Black racism, anti-Indigenous racism, discrimination, and other forms of racism against racialized groups;
  • Demonstrated experience identifying and addressing issues and barriers present in  departments, undertaking research, strategically analyzing systemic issues, and designing solutions to support continuous improvement integrating equity and anti-oppressive practices;
  • Knowledge of how to apply an intersectional equity and anti-racism lens to learning/training delivery;
  • Sound knowledge and experience related to education/personal development counselling;
  • Comprehensive knowledge of applicable government legislation/regulations;
  • Well-developed interpersonal skills, cross-cultural awareness and understanding, combined with good judgement;
  • Knowledge, involvement and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism, issues of equity and systematic change;
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.


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