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Requisition ID: 7748
Number of Vacancies: 1
Department: Human Rights & Investigations (20000019) – Human Rights (30000048)
Salary Information:  $88,306.40  –  $110,401.20
Pay Scale Group:  09SA (CAN/S/J/09SA)
Employment Type:  Regular
Weekly Hours:  35, Off Days:  Saturday/ Sunday   Shift:  Day
Posted On:  May 12, 2023
Last Day to Apply:  May 26, 2023
Reports to: Manager – Human Rights
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

Implements and administers human rights programs and policies at the TTC, and provides guidance and assistance to all levels of TTC management, staff, and employees on a wide variety of human rights, accommodation, accessibility, and workplace violence related issues. Reviews, investigates, analyzes, and resolves complaints from employees and customers regarding alleged contraventions and/or other violations of TTC’s policies including Respect and Dignity Policy and Workplace Violence Policy. Conducts mediations and other methods of conflict resolution. This role also develops and delivers education on human rights policies and legislative requirements.

Key Job Functions

  • Investigates, analyses and resolves complex complaints regarding alleged contraventions and/or violations of the Ontario Human Rights Code (“Code”), the Occupational Health and Safety Act (“OHSA”) as it relates to workplace violence and workplace harassment, the TTC’s Respect and Dignity Policy, Accommodation in the Workplace Policy, Workplace Violence Policy, Accessibility for Ontarians with Disabilities Act (“AODA”) and other related legislation and corporate policies
  • Develops and delivers various education and/or training programs to advance and support a harassment, discrimination and violence-free service and work environment
  • Provides consultation to internal and external stakeholders with respect to issues regarding human rights, workplace violence workplace harassment, accommodation and/or accessibility
  • Participates in the TTC Customer Service Ambassador Program
  • Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.


  • Create and deliver presentations in various formats
  • Communicate in a variety of mediums
  • Manage conflict
  • Understand and apply relevant laws and regulations
  • Gather information and conduct research
  • Use office technology, software and applications

Education and Experience

  • Completion of a post-secondary school education in human rights or a related field (e.g. Law, Diversity and Human Rights, Labour Relations, Public Policy and Administration, etc., combined with several years of directly related work experience
  • Extensive interviewing and investigative skills and experience, particularly in human rights and workplace conduct investigations, as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques Experience testifying in court proceedings, as an Expert Witness, subject matter expert (SME) in Human Rights related matters, or defending investigation findings, on behalf of an organization is an asset
  • Completion of a Bachelor of Law (LL.B.) or Juris Doctor (J.D.) and experience in human rights law are assets

Additional Requirements

  • Thorough knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario’s procedures, the Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act and other relevant legislation combined with a strong knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues.
  • Knowledge, involvement and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism, issues of equity, and systemic change
  • Knowledge of, and ability to interpret various TTC policies including the Workplace Violence Policy, the Respect and Dignity Policy, Accommodation in the Workplace, the Code of Conduct Policy, Diversity and Inclusion Policy, policies, as well as Collective Agreements
  • Extensive/effective interviewing, investigative and research skills
  • Superior report writing, training, and presentation skills
  • Excellent judgement and objectivity supported by strong analytical, problem solving and case management skills
  • Experience dealing with all levels of management as well as employees with potentially different perspectives and objectives
  • Strong relationship skills and ability to gain credibility and human rights champions with management at all levels, as well as different stakeholder groups, to impact and influence decisions and affect actions
  • Strong conflict resolution and mediation skills and experience
  • Excellent organizational, administrative and time management skills, and ability to  independently manage a high volume of cases
  • Demonstrates professional communication (both verbal and written), and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature
  • Demonstrated ability to manage competing priorities and work under pressure, and handle confrontational and emotionally charged issues
  • Ability to multitask and manage competing priorities
  • Proficient in the use of a PC and related software applications such as MS Word, MS Teams, Excel, Sharepoint, case management databases, etc. required to perform duties

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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