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Requisition ID: 7774
Number of Vacancies: 1
Department: Operations Support (20001207) – Operational Metrics and Analytics (30000530)
Salary Information:  $114,168.60  –  $142,669.80
Pay Scale Group:  11SA
Employment Type:  Regular
Weekly Hours:  35, Off Days:  Saturday, Sunday   Shift:  Day
Posted On:  May 19, 2023
Last Day to Apply:  May 26, 2023
Reports to: Head, Operations Support

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

Reporting to the Head – Operations Support, the incumbent is accountable for the medium and long term route management initiatives for the Transportation and Vehicles Group.  The incumbent provides assistance to Transportation Departments and Transit Control Operations with respect to operational performance and route management strategies. The incumbent also provides direction to the Transportation Departments regarding departmental policies, guidelines, and practices relating to operational performance from a Departmental perspective.  Ongoing initiatives include directing the activities of Senior Advisors, Analysts, and Operations Supervisors assigned to the Operations Support Department, ensuring a skilled and motivated workforce to conduct analytical route reviews.  Acts as the Operations Support Department VISION representative, focusing on enhanced customer service information using new technology to improve decision-making and increase efficiencies. Substitutes for the Head of Operations Support during periods of absence on a rotating basis.

Key Job Functions

  • Ensures optimal service performance levels of surface (bus and streetcar) and subway routes through the development, implementation, and administration of a consistent route management program for the Transportation and Vehicles Group.
  • Directs Senior Advisors, Analysts, and Operations Supervisors to ensure the provision of optimum information on route performance and consistency from a transportation department perspective.
  • Oversees aspects of the Vehicle Information System and Integrated Operations Network (VISION) as a monitoring system in route and operator performance management.   Also liaises with the Information Technology Services Department to identify and implement modern technology (e.g. Real Time Analytics, CRM database, etc.) required for the Surface Transportation Departments.
  • Manages the development and operationalization of dashboard solutions to provide business analytics to multiple audiences at various levels of the organization
  • Assessing newly introduced policies, programs, and systems.
  • Preparing various daily and monthly reports; memoranda and correspondence.
  • Adhering to safety practices and relevant health & safety regulations.
  • Overseeing current KPIs and recommending the development of new operational metrics.
  • Preparing and/or presenting reports and recommendations related to areas of responsibility.
  • Participating and/or representing the TTC at meetings, taskforces and conferences as required.
  • Keeping abreast of industry activities and technological developments related to area of responsibility.
  • Fostering and reinforcing a positive culture of safety.
  • Holding self and employees accountable for high quality work and maintaining compliance with safety, safe work practices and organizational standards and processes; Undertaking disciplinary actions where required with direct reports.
  • Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
  • Participation in the TTC Customer Service Ambassador Program.


  • Apply analytical skills
  • Manage human resources
  • Manage projects
  • Use office technology, software and applications
  • Communicate in a variety of mediums
  • Understand and apply administrative policies, processes, and procedures
  • Plan and organize activities / projects to meet section and organizational goals

Education and Experience

  • Completion of University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent combined with extensive and progressively responsible experience in management and administration.

Additional Requirements

  • Sound knowledge of business administration principles, practices and procedures.
  • Sound knowledge of research methods and techniques and be proficient in the use of various analytical methods and tools.
  • Good understanding of pertinent legislation (i.e. Health & Safety regulations, etc.)
  • Proficient in the use of computers, computerized applications, application development, data systems, and VISION is required.
  • Sound judgement as well as effective organizational, interpersonal, verbal and written communication skills.
  • Excellent analytical, investigative and problem solving skills to deal with the complexities of managing a large project.
  • Ability to motivate and coordinate the efforts of others to accomplish objectives.
  • Extensive prior supervisory experience.
  • Ability to plan, and manage several projects and make sound business decisions in a timely fashion.
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
  • Proven experience managing complex capital construction programs, interfacing with internal departmental stakeholders
  • Must have or develop knowledge of departmental and TTC organizational structure, operations, functions, policies and procedures applicable to the work performed.
  • Comprehensive knowledge of TTC policies, transit operations, and body of rules, procedures and operational issues relating to route management (e.g. service adjustments, emergency operating procedures, Collective Agreement, etc.) is required.
  • Must obtain and maintain Rule Book certification.
  • Must have or develop a thorough knowledge of TTC Collective Agreements.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570.  Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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