Operations Coordinator, TTC (Closes July 2, 2024)

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for an Operations Coordinator to join our team!

What You Will Do

Reporting to the Manager, Procedures & Controls, you will be responsible for planning, directing, and coordinating various multidisciplinary projects/programs, assignments, and new initiatives, and ensuring consistency with departmental goals and objectives. Additionally, you will be responsible for developing, implementing and evaluating the effectiveness of Departmental or Group processes and procedures, continuous improvement programs, and emergency preparedness/continuity of operations plans.  You will have frequent involvement with various internal groups as well as public and political stakeholders.  You will utilize exceptional project management skills and well-developed organizational abilities in order to ensure the Group’s goals and TTC expectations are realized.

As the Operations Coordinator, you will develop and implement a robust project prioritization process to ensure alignment with strategic goals. You will continuously evaluate and adjust project priorities based on evolving business needs and objectives. You will analyze resource utilization and capacity, making recommendations for adjustments as needed. You will work closely with senior management to forecast recommendations for adjustments as needed. You will facilitate communication and coordination between teams to promote a cohesive approach to project management. You will lead and partner with management and external resources to identify any financial impact and resolve problems affecting organizational performance.   You will also provide independent analysis, input, guidance and recommendations to the project execution team in support of decision-making and remedial action.

In this role, you will coordinate the development and implementation of a cohesive and comprehensive structure for the various apprenticeship programs within the department. Responsibilities include assessing current training methodologies, identifying gaps, implementing enhancements, and regularly updating apprenticeship programs to maintain their relevance and effectiveness.

You will be responsible for liaising with the Safety & Environment department and promoting safety consciousness and safe operating procedures.  You will coordinate emergency preparedness exercises and simulations and lead incident reviews and debriefings with staff on serious incidents.  You will track safety and operational action items.

In addition, you will prepare and submit reports or written analyses, monthly audit dashboards, and communicate audit results.

As a TTC employee, you will be responsible for demonstrating behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will also help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies.  You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Engage in organizational development
• Plan and organize activities / projects to meet section and organizational goals
• Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline (i.e., Business Administration Engineering,) or a combination of education, training and experience deemed to be equivalent.
• Completion of a Project Management Professional (PMP) certification and completion of a recognized accounting designation, will be considered an asset.
• Possession of a valid, non-probationary, Province of Ontario class “G” driver’s license to commute to TTC sites and meetings not accessible by transit will be required in this role.
• You will have extensive knowledge of business administration and HR concepts and practices combined with knowledge of relevant policies, procedures and rules.
• Your knowledge of transit operations, and experience managing complex, multi-stakeholder projects will be evident in your application.
• Your strong knowledge of research methods and techniques combined with an aptitude for developing project plans, proposals and action plans will be beneficial as an Operations Coordinator.
• You will also have knowledge of emergency preparedness and continuity of operations planning.
• Your application will demonstrate experience leading projects independently and communicating project plans and results to stakeholders.  You will have the ability to make evidence-based business decisions in a timely manner.
• Your experience coordinating complex, multi-faceted issues/tasks in a challenging environment will be invaluable in this position.
• You will have sound judgement, strong leadership, management and decision-making skills.  Additionally, you will have well-developed technical, administrative, investigative, analytical and problem-solving skills.
• Your superior verbal & written communication skills, and strong interpersonal, presentation and report-writing skills will also be beneficial to you in this role.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.